Privacy Policy

At Oceanflo (a brand owned and operated by Om Sai Ram Aqua Products), we are committed to protecting your privacy and ensuring the security of your personal and business information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit oceanflo.in or purchase our bulk Packaged Drinking Water products. This policy is drafted in compliance with:

• The Digital Personal Data Protection Act, 2023 (DPDP Act)
• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

1. Information We Collect

We collect only the minimum information required to process bulk and retail orders, manage logistics, and ensure regulatory compliance:

• Personal Information: Full name, email address, phone/WhatsApp number, and shipping/billing address.
• Business & Tax Information (For B2B, Retailers, & Corporate Orders): Business/Trade name, GSTIN, PAN (if required for tax compliance), and purchase order details.
• Payment & Transaction Details: Transaction reference numbers, UTR numbers, and billing records. (Note: We do not store your credit/debit card numbers or UPI PINs on our servers; all online payments are processed through RBI-compliant third-party payment gateways).
• Technical & Usage Data: IP address, browser type, device information, pages visited, and access times when you browse oceanflo.in.

2. How We Use Your Information

As a Data Fiduciary under Indian law, we use your data strictly for legitimate business and legal purposes:

• Order Fulfillment: To process, dispatch, and deliver bulk cartons of Oceanflo Packaged Drinking Water (1L, 500mL, and 250mL variants).
• Customer & Trade Communication: To send invoices, dispatch alerts, delivery tracking, and respond to B2B/B2C inquiries.
• Regulatory & FSSAI Traceability: To maintain batch distribution records as mandated by the Food Safety and Standards Authority of India (FSSAI) and the Bureau of Indian Standards (BIS).
• Tax & Accounting Compliance: To file GST returns, generate e-Way bills, and comply with Indian taxation laws.
• Website Optimization: To monitor website performance, prevent fraud, and improve user experience on oceanflo.in.

3. Data Sharing & Disclosure

We do not sell, rent, or trade your personal or business information to third-party marketers. We share data only with:

• Logistics & Transport Partners: Delivery fleets, transporters, and courier partners strictly to execute order deliveries to your location.
• Payment Processors & Banks: RBI-authorized payment gateways and banking partners to verify and settle payments.
• Government & Regulatory Authorities: When required by law, court order, tax audit, or inspection by regulatory bodies such as FSSAI, BIS, or GST authorities.

4. Data Retention

We retain your personal and business data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by Indian law (such as maintaining tax, invoice, and batch traceability records under GST and FSSAI regulations). Once the retention period expires, your data is securely deleted or anonymized.

5. Data Security

We implement industry-standard administrative, technical, and physical security controls to safeguard your data against unauthorized access, alteration, or disclosure. However, no internet transmission is 100% secure. While we use commercially acceptable practices to protect your Personal Data, we cannot guarantee absolute security during transmission.

6. Cookies & Tracking Technologies

Our website (oceanflo.in) uses cookies to maintain session integrity, remember your preferences, and analyze site traffic. You may disable cookies through your browser settings; however, doing so may limit certain features or order-inquiry functions on our website.

7. Your Rights Under Indian Law (DPDP Act, 2023)

As a user ("Data Principal") in India, you have the right to:

• Access & Review: Request a summary of the personal data we hold about you and how it is processed.
• Correction & Updating: Request correction or updating of inaccurate, incomplete, or outdated personal or GST/business information.
• Erasure: Request deletion of your personal data, subject to mandatory legal, tax, and FSSAI batch-retention requirements.
• Withdraw Consent: Withdraw your consent for data processing at any time by emailing us at help@oceanflo.in.
• Grievance Redressal: Register a complaint regarding data handling with our Grievance Officer.

8. Grievance Officer & Contact Details

In accordance with the Information Technology Act, 2000, the DPDP Act, 2023, and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Grievance Officer and manufacturing facility are provided below: